Marine Jobs

Marina Experience Officer

Port Coogee Marina
NORTH COOGEE, Western Australia (WA), Australia
9 days ago


Create, develop and sustain a destination marina and reputable business for the City of Cockburn, with exceptional customer service, facilities and well maintained infrastructure for marina customers and visitors to the Port Coogee area to enjoy.

The Marina Experience Officer will be responsible for the efficient and confidential administrative support to the Port Coogee Marina Business and operations, including exceptional customer service in a dynamic team environment.

The role encompasses seeking out opportunities to enhance the customer experience, service levels and marina initiatives and contributes to decision making to sustain and heighten our business profile.


Working under general direction from the Marina and Waterways Manager in providing the following duties:

  • Provide and maintain presence at the front desk as the face of the marina business and first contact for boat owners, walk in customers, phone calls, contractors and other marina stakeholders. Address queries or concerns effectively in a positive manner and in accord with the marina and wider City of Cockburn policies, procedures and values.
  • Process Marina application forms, licence documentation, payment, invoicing and receipting, and ongoing vessel compliance information including registration, insurance and electrical compliance details.
  • Inform pen holders and contractors of the Marina policies and procedures as appropriate including conducting induction sessions covering the Marina Safety and Emergency Procedures, Marina Rules and Jetties, Waterways and Marina Local Law.
  • Be self-motivated and show a willingness to learn and liaise with other City Departments, such as Revenue, Records and Communications as may be required and at times work alone in the Marina Office.
  • Assist with inspections and documentation of the marina jetties and boardwalks, including annual audits and other small compliance projects.
  • Take care of ‘Bob’ the Seabin on a regular basis, carrying out the audit process, setting daily operation times and communications with The Seabin Project and the City’s Waste Department.
  • Be an active part of the marina response team, including periodic safety and emergency drills and show willingness to upskill in marina related emergency response training.

The successful applicant will have

  • Proven administrative and customer service focused experience within a similar technical environment.
  • Demonstrated knowledge in the use of Microsoft Suite of applications, specifically Word, Outlook, Excel and Desktop Publishing gained through previous experience and ability to learn marina specific software, Marina Focus.
  • Well-developed interpersonal and conflict resolution skills including the ability to develop excellent working relationships with a broad cross-section of people and groups.
  • Completion of training through Marina Industries Association or an equivalent combination of relevant experience or training.
  • Experience in prioritising tasks and effective time management to meet deadlines and achieve required outcomes.
  • Experience working autonomously as well as part of a dynamic team.
  • Preparedness to work on Saturdays as part of a structured fortnightly work cycle.

To apply: Please visit the City’s webpage ( ) and complete the online application. For a full understanding of the role please read the position description and selection criteria before applying.

Closing Date: Sunday 26 September 2021 at 6pm

Job Information

  • Job ID: 58754940
  • Location:
    NORTH COOGEE, Western Australia (WA), Australia
  • Position Title: Marina Experience Officer
  • Company Name: Port Coogee Marina
  • Job Function: Reception/Admin Support
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: None
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%
  • Salary: 71,237.00 - 76,243.00 Australian Dollars (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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